Privacy Policy

1. Introduction

DipVital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to newsletters or updates
• Participate in wellness calculators or interactive tools
• Communicate with us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Age or date of birth
• Wellness preferences and habits

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. Purpose of Data Processing

We collect and process your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To send educational content and wellness tips
• To personalize your experience on our website
• To improve our services and website functionality
• To analyze website usage and traffic patterns
• To comply with legal obligations
• To prevent fraud and enhance security

4. Legal Basis for Processing

We process your personal data based on:

• Your consent (which you can withdraw at any time)
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests in operating and improving our services

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption technology
• Regular security audits and updates
• Access controls and authentication procedures
• Employee training on data protection

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Sharing and Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, email service providers, analytics services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Indonesia. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than Indonesia.

8. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request restriction of processing of your personal data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw your consent at any time (without affecting the lawfulness of processing before withdrawal)

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

13. User Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia.